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COMMON QUERIES

You Asked, We Answered

If you have more questions, please contact us! 
theateam.acsintl@gmail.com

HOW CAN I ORDER?​

You cannot order in this website.

This website is only to browse and introduce items, so that people can get information about products we are selling.

Please ignore the cart icon and ordering buttons, as orders will only be placed by google form below.

You have to fill up the google forms and submit it.

We'll let you know that your order is successfully placed by sending you an email or message.

https://docs.google.com/forms/d/1ZSFgw7ywL90--45lgV0UjA9AIizGdxyyRXPhjuwtzBc/viewform?edit_requested=true

HOW DOES THE PAYMENT WORK?

There are 2 payment options.
You can either use PayNow or pay by cash, and there is a PayNow QR code in the google form.
If you are using PayNow, please make sure that you've transferred money as soon as you submits the google form.
If you want to pay by cash, you can simply hand over the money to our ambassador who will meet you personally to deliver your items.

HOW CAN WE RECEIVE ITEMS?

We offer free delivery service to every consumer.
If you are the member of ACS International (teachers, students, staff), we will contact you to meet you in school and deliver your items.
If you are students, we will visit your tutor room in the morning.
If you are not a member of our school but know the ambassador(school prefect) personally, he or she will visit you in person to give the items.

WHAT ARE THE PURPOSES OF ACSHOP?

ACShop is a part of STC - Student ambassadors' fundraising projects for Bethany Nursing Home.
We would like to donate money so that we can contribute to the community.
Also, we want to provide you high-quality, creative, and meaningful products share the joy of looking through various items.

WHY DO YOU NEED OUR PERSONAL INFORMATION? (PHONE NUMBER, EMAIL)

We need your personal information such as phone number and email address to contact you regarding your orders and delivery.
Your information will only be used for such purposes and not be misused.

WHAT IS YOUR RETURN POLICY?

* There will not be tax exemption for purchases of the items.

FAQ: FAQ
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